Refund policy
30-Day Return Policy
We want you to be confident with your CarSyncTech purchase. You may request a return within 30 days of receiving your order.
To request a return, contact us at honk@carsynctech.com and include your order number and the reason for the return.
Once your return is approved, we will provide return instructions and the appropriate return address. Please do not send products back without first receiving return authorization, as unauthorized returns may not be accepted.
Return Eligibility
To qualify for a return, the product must:
- Be returned with all components, cables, harnesses, antennas, accessories, manuals, and other items originally supplied with it.
- Not have been physically damaged, modified, cut, altered, or improperly installed.
- Be returned in its original packaging where reasonably possible.
- Include the order number or other proof of purchase.
We understand that our products may need to be opened, connected, or reasonably tested to confirm operation and compatibility. Opening or reasonably testing a product does not by itself make it ineligible for return.
Products returned with missing components, physical damage, modifications, or damage caused by installation or removal may be subject to a reduction in the refund amount where permitted by applicable law.
Approved returns must be shipped within 14 days after receiving return authorization, unless otherwise required by applicable law.
Vehicle and Radio Compatibility
Our products are designed for specific vehicle models, model years, radio systems, and configurations. Please review the compatibility information on the product page before ordering.
If you are unsure whether a product is compatible with your vehicle, please contact us before ordering and we will be happy to help.
Products ordered for an incompatible vehicle or radio may still be returned within our 30-day return period, provided they meet the return conditions above. Return shipping costs for compatibility errors or incorrect product selection are the customer's responsibility unless the error was caused by incorrect information provided by CarSyncTech.
Return Shipping
For returns due to a change of mind, incorrect product selection, or vehicle incompatibility, the customer is responsible for return shipping costs.
If we provide a prepaid return shipping label for one of these returns, the cost of the label may be deducted from the refund where permitted by applicable law.
If you received a product that is defective, damaged in transit, or different from what you ordered, please contact us. If we determine that the product is defective, damaged, or incorrect, CarSyncTech will cover reasonable return shipping costs.
Original shipping charges are not refundable except where required by applicable law or where the return results from an error by CarSyncTech.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery and contact us as soon as possible if your product arrives damaged, is defective, or if you received the wrong item.
We may ask you for photographs, videos, vehicle/radio information, or troubleshooting information so that we can identify the problem and determine the appropriate solution.
Depending on the circumstances, we may provide troubleshooting assistance, a replacement, replacement components, or a refund.
Nothing in this policy limits any rights you may have under applicable consumer protection laws.
Non-Returnable and Final Sale Items
Gift cards and products specifically identified as Final Sale before purchase cannot be returned, except where required by applicable law.
A promotional discount, coupon, or temporary sale price does not, by itself, make an item Final Sale.
Please contact us at honk@carsynctech.com if you have questions about whether an item is eligible for return.
Exchanges
If you need a different product or version, please contact us first so we can help confirm compatibility.
In most cases, the fastest way to receive a different product is to return the original item and place a separate order for the replacement.
European Union Right of Withdrawal
If your order is subject to European Union consumer protection laws, you generally have the right to withdraw from your online purchase within 14 days after receiving the goods, without giving a reason.
This statutory right is separate from our voluntary 30-day return policy and will not be restricted by terms of this policy where doing so would conflict with applicable law.
You may inspect and handle the product as reasonably necessary to establish its nature, characteristics, and functionality. You may be responsible for any diminished value resulting from handling beyond what is reasonably necessary for this purpose.
Unless CarSyncTech agrees otherwise or applicable law requires otherwise, you are responsible for the direct cost of returning goods when exercising your right of withdrawal.
Where required by applicable law, eligible refunds will include the cost of standard outbound delivery. Additional charges resulting from choosing an expedited or more expensive shipping method may not be refundable.
For EU statutory withdrawal requests, refunds will be processed within the time required by applicable law. We may withhold reimbursement until we receive the returned goods or you provide evidence that the goods have been sent back, where permitted by law.
Refunds
Once we receive and inspect your return, we will notify you whether the refund has been approved and of any applicable adjustment.
Approved refunds will be issued to the original payment method. We normally process approved refunds within 10 business days after receiving and inspecting the returned product, except where applicable law requires an earlier refund.
Your bank, credit card issuer, or payment provider may require additional time to post the refund to your account.
If more than 15 business days have passed since we confirmed that your refund was processed, please contact us at honk@carsynctech.com.
Questions
For return, refund, compatibility, or warranty questions, contact us at: